Enquiries & consultations

Your information.

Updated 12 September 2026. This page explains how Business Growth Clinic handles information for this website’s contact and consultation booking service.

Enquiries and bookings

When you contact us, the service stores your name, email, company if supplied, selected service and message. When you book a consultation, it stores your name, email, company if supplied, appointment time, booking status and Google Meet link. We use these details to respond to your enquiry and arrange the consultation. Please do not submit payment card details, passwords or other sensitive information.

Connected Google calendars

Only the configured consultation account connects to this booking service. Visitors do not need to connect a Google account. The service uses account email addresses to confirm the connected identity and calendar free/busy information to check availability. Visitors see available appointment times, not private calendar entries or event descriptions.

The connected account grants access to events on calendars the account holder owns so the service can create consultation events, invite the visitor and request a Google Meet link. Bookings check only the configured consultation calendar; other calendars are not connected or checked. Calendar connection credentials are encrypted in the hosted database and are not included in website code sent to visitors.

Google calendar information is used for consultation scheduling. Available consultation times may be provided to the AI assistant when you ask about booking; private calendar entries, descriptions and connection credentials are never sent to the assistant. Calendar information is not sold or used for advertising. Business Growth Clinic’s use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including its Limited Use requirements.

AI assistant conversations

If you choose to use the AI assistant, ElevenLabs and its model providers process your typed messages or voice to answer your questions. Our team can review the transcript and conversation summary in our private inbox. Audio recordings are disabled. Transcripts are retained for 30 days on hosted systems and 90 days in the local inbox, after which they are deleted. Usage totals without conversation content may remain for cost accounting. Please do not share passwords, payment details or sensitive personal information. You can use the contact or booking form instead.

The assistant cannot create an appointment on its own: review your name, email and selected time and click Confirm consultation. Booking records have the separate retention policy described below.

Storage and service providers

The booking service runs on Fly.io in its Sydney region. Enquiry and booking records are stored on its persistent volume and synchronised to our private local inbox. Google processes calendar invitations, attendee details and Meet links. These providers operate under their own terms and privacy policies and may process information in other countries. Security and operational records, including a hashed network identifier for request limits, help protect the service against misuse.

Website measurement

We use first-party measurement to understand which pages help visitors make an enquiry. A random identifier is held in your browser tab’s session storage and renewed after 30 minutes of inactivity. We record the page path, initial referring website hostname, a broad traffic-source category and actions such as a consultation-link click. On website previews we also record a preview reference and active demo use, without recording the question in these measurement events. The preview reference can follow a consultation link to associate a confirmed booking with that preview. Page query strings, names, email addresses and enquiry message text are not included in this measurement. Enquiry and confirmed-booking counts come from the separate server records; an attribution link may associate them with the browser session. Measurement records expire after 90 days. The measurement script respects browser Do Not Track and Global Privacy Control signals; blocking it does not prevent enquiries or booking.

Your choices

Enquiry and booking records remain until removed; this service does not currently apply automatic expiry to them. Contact us to request access, correction or deletion of your enquiry or booking information, or to change or cancel an appointment. Calendar invitations already delivered may remain in recipients’ calendars.

The connected account holder can revoke the calendar connection through Google Account connections. Revoking access stops future calendar access; it does not automatically remove existing bookings or inbox records.

For privacy questions or requests, email dennis@clinicgrowthadvisory.com.